FAQs

Frequently Asked Questions

Question Where are you located?
Answer

We’re based in Port Harcourt, Nigeria, but we serve clients worldwide with our luxury designs.

Question Do you have express shipping services?
Answer

Yes, we offer express shipping to most locations globally with various shipping partners like DHL.

Question How much will the delivery cost?
Answer

Delivery costs vary by location weight of the finished dress and will be calculated at checkout, with complimentary shipping for premium orders.

Question How long does it take to make a dress?
Answer

Depending on the complexity of the dress design. It can take between 1 - 5 weeks after payments have been received.

Question Can you design an outfit based on customer inspiration?
Answer

Absolutely! We love collaborating with clients to bring their unique visions to life.

Question Can payment be done in installments?
Answer

Yes, we offer flexible payment plans to make your luxury purchase more convenient.

Question Can I make changes to my order?
Answer

You can make adjustments within 24 hours of placing the order, or reach out to us for special requests.

Question Do you have ready-to-wear dresses?
Answer

We offer both ready-to-wear collections and custom designs made to order.

Question What silhouettes of wedding dresses are most popular this season?
Answer

This season, sleek A-lines, romantic ball gowns, and modern mermaid styles are trending in the year 2024.

Question How can I be sure the dress will fit me if my figure is not standard?
Answer

We offer bespoke tailoring services to ensure the perfect fit, no matter your body type.

Question How do I order a wedding dress if I’m planning to lose weight?
Answer

This will be discussed with the head designer as a plan will be in place to ensure perfect fit.

Question Where is the production based?
Answer

Our dresses are meticulously crafted in Nigeria, ensuring the highest quality and luxury.

Question Do you have real photos of your clothes that I can view?
Answer

Yes, browse our website (www.zateemee.com) or Instagram for authentic photos of our designs on real clients.

Question What payment methods do you accept?
Answer

We accept credit cards, PayPal, and bank transfers for your convenience.

Question What payment methods do you accept?
Answer

We accept Credit Cards, Debit Cards, PayPal, and Bank transfers for your convenience.

Question Can I send the dress back for adjustments?
Answer

Yes, we offer complimentary adjustments for custom orders to ensure a flawless fit.

Question Do you have any discounts?
Answer

Yes, we offer referral discount.  Subscribe to our newsletter to stay updated on exclusive deals.

Question Can I order a dress in any color?
Answer

Yes, we offer custom color options to suit your personal style and preferences.

Question How can I track my order?
Answer

Once shipped, you will receive a tracking number to monitor your delivery’s progress.

Question Does the cost of a standard dress change depending on the size?
Answer

No, our pricing is based on design and craftsmanship, not size.

Question How do I buy an evening dress online?
Answer

Simply browse our website www.zateemee.com, choose your favorite design, and follow the checkout process. Our team is here to assist with sizing or customizations.